Last updated: 22 October 2026
If something’s wrong with your order
We want you to love what you ordered, so we’ll put things right. If your item arrives faulty, damaged, misprinted or wrong, email [create@think-creative.co.uk] within 30 days of delivery. Include your order number and a clear photo of the problem. If several items are affected, 1 photo showing them together helps. We’ll arrange a replacement or refund at no cost to you. There’s no need to send anything back. Refunds go to your original payment method.
If you’ve changed your mind or ordered the wrong size
You can cancel within 14 days of receiving your order. Email us first, then send your items back within 14 days. They need to be unworn, unwashed and in the condition you received them. We’ll refund the item price to your original payment method within 14 days of getting them back.
How to start a return
Email first, please. Don’t post anything back before we’ve replied. Tell us:
Your order number
The item or items you’d like to return
Why (optional, but it helps us improve)
We’ll reply within 5 working days with return instructions. Please email us at [create@think-creative.co.uk]
Questions?
Drop us a line at [create@think-creative.co.uk]. We’re a friendly bunch and we’ll work with you to sort it.